FAQ / Frequently Asked Questions

Who are we?

We, the team at autogramme.de, offer signed items, mainly from the areas of sport and music. We are based in Lünen near Dortmund under the umbrella of immoweb AG and have been dealing intensively with the trade in autographs and signed items since 2004.

Where do we get the signed items?

We either have the items signed ourselves on various occasions (e.g. public autograph sessions, team hotel, airport, training ground, private signing sessions, etc.) or obtain them from 100% secure sources.

How can you be sure that the autographs are really genuine?

To dispel these doubts, we, the team at autogramme.de, provide a certificate of authenticity for each item (more information under "Information on certification"). You also receive a lifetime money-back guarantee on the authenticity of the items purchased from us.

Which people have signed a team-signed jersey?

For our team-signed jerseys, most of the respective teams have signed them. Due to time constraints, however, we cannot always provide precise information about who signed where in detail.

How much is shipping and how long does it take?

Shipping within Germany is free and usually takes 2-4 working days.

Deliveries within the European Union cost 13.99 euros and usually take 2-8 working days

Shipping outside the EU costs 19.99 euros. Exact delivery times depend on the distance.

Which shipping company will deliver the order?

We usually ship with DHL. You will receive a tracking number after the package has been sent.